The Role of AI in Digital Transformation for SMEs
Think about a local company that uses a chatbot to answer customer questions 24/7 so that more time can be devoted to growth. Down the street, the competition is attempting to keep pace with answering emails and losing business. What is different? One adopted AI—the other did not. Artificial intelligence isn’t the exclusive domain of technology giants anymore- it’s taking the front seat in digital transformation for small and medium enterprises (SMEs) as well. For SMEs, AI in digital transformation has become a survival strategy. It can cut time and cost, and give you information that was beyond reach before. If your company has ever been pushed to the wall, AI might just be the lifeline you need. Let’s break down what AI can do for your SME and how to start using it, without needing a big budget. What Is Digital Transformation—and Why SMEs Should Care Digital transformation refers to the use of digital technologies to improve the way your business functions, creates value, and i...