Chatbots vs. Conversational AI: Decoding the Mysteries Behind the Tech
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We have heard terms like “ chatbot ” and “ conversational AI ,” but what’s the real deal behind the hype? Picture this: You are knee-deep in code at 2 AM, and a question about an API throws you for a loop. Who wants to wait for an email response at that hour? Enter the friendly neighbourhood chatbot, a programmed wizard ready to chat and answer your queries instantly. Chatbots are the ultimate customer support superheroes, offering 24/7 assistance and streamlining processes. Chatbots are just the foot soldiers in this AI army. Conversational AI , with its fancy NLP (Natural Language Processing) tricks, can actually understand the context of your question. That means it can personalize responses and craft conversations that feel more human, not like you are talking to a pre-programmed script. Imagine a system that devours mountains of data with every interaction, constantly learning and evolving. It’s like having your own super-coder who deciphers the intent behind your technical ja